Yahoo!7 Mail & Messenger Blog

We Will Never Ask for Your Password

July 29th, 2009 9 comments

Scam emails are something we should all now be well aware of. Andrew, from the Yahoo! Mail Team, brings us the following timely reminder:

You’ve all probably seen some sort of scam email, and by now you probably think you’ll never be fooled by one. But from time to time, I get one that I think is particularly cunning. And it reminds me that it’s never a bad thing to have a little refresher course on how to avoid be the victim of phishing scams. I received this email over the weekend, and thought I’d share it with you as a particularly good example of a phishing email.

Phishing, for those of you unfamiliar with the term, is the act of trying to trick you into revealing your account and login information via a fake email or fake Website. The one pictured above is a prime example of a phishing email, which uses a scare tactic to try to solicit you to send your account details and password. Here I’m being asked for the password for my Yahoo! account, and the email threatens that I could lose my account if I don’t send my info. It could just as easily been my banking information.

The most important thing you need to know is that we will never ask you for your password. NEVER!! And we would certainly never ask you to give us any of your account information unsolicited. Banking sites, like Yahoo!, are the same and you will never be asked for your account details in an email.

So if you receive an email like the one above, don’t fall for it. Just delete it, or better yet, report it using this form.

So there you have it, Yahoo!7 will never email you asking for your password!

If you receive such an email that looks like it’s from us, please be sure to pass it on via this form.

The following blog posts may also be of interest to you:

• Tips for Spotting Online Scams
• Be Wary of Supposed Lottery Wins
• Log in securely with Sign-In Seals

Email safely,
Kate – Yahoo!7 Mail Team

Saving sent emails

July 8th, 2009 4 comments

At some point, we’ve all had the need to refer to an email previously sent and upon going to our Sent box, realised our emails haven’t been saved

But fear not, the fix is simple, it’s a setting within your mail options!

If you are using the All-New Mail, do the following:

1. Click on “Options”, this can be found at the top-right when in Mail.
2. Select “Mail Options” from the drop-down menu.
3. On the General page, the second option is a tick box to “Save a copy of the message in the Sent folder”. Ensure there is a tick in this box.
4. Click on “Save Changes” and then head back to your Inbox.

If you are using Classic mail, do the following:

1. Click on “Options”, this can be found at the top-right when in Mail.
2. On the General page, about halfway down, is a tick box to “Save a copy of the message in the Sent folder”. Ensure there is a tick in this box.
3. Click on “Save Changes” and then head back to your Inbox.

I hope that some of you find this tip useful

Happy Emailing,
Kate – Yahoo!7 Mail Team

Yahoo!7 Mail Maintenance

July 7th, 2009 2 comments

I want to give you all a quick heads up that we will be conducting maintenance over the next week that might impact some of you. The maintenance is part of our ongoing efforts to give you the best Mail service possible.

Beginning today, you may experience problems accessing your Yahoo!7 Mail account. If you are one of the very few affected, have no fear, it should be available again in as little as 30 minutes. Apologies for any inconvenience this causes you.

As always, please feel free to contact Customer Care for any concerns or issues. They can be reached via this link: http://help.yahoo.com/l/au/yahoo7/mail/classic/forms_index.html

Thanks for your patience,
Kate – Yahoo!7 Mail Team