Yahoo! turns 15 today!

And what’s a birthday party without cake? There are celebrations happening at Yahoo! offices all over the world on this special occasion. This is the cake we had in the Yahoo!7 offices this morning.

Happy Birthday and best wishes to each and every one of you, you are all part of what makes Yahoo!7 a great place to be

Kate
Yahoo!7 Mail Team

I will try to provide more practical info about online scams here. In return, please, please, please be sure to share this post with everyone you consider at risk of falling victim to one of the many scams around. And there are so many people at risk…  According to the NSW Fair Trading website “every year 1 in 20 Aussies fall victim to scams.”

“Scams target everyone regardless of background, age and income and they come in many forms and reach you in many ways – by mail, online through e-mail, telephone and door-to-door. Scams are often designed to trick you into giving away your money or your personal details. Scams succeed because they look like the real thing. Scammers are manipulative – they push the right buttons to produce the response they want.”

The Australian Competition and Consumer Commission run the SCAMwatch website, which provides information to consumers and small businesses about how to recognise, avoid and report scams.  One common type of online scam is called ‘requests for your account information’ or ‘phishing scams’.

“Phishing refers to emails that trick people into giving out their personal and banking information; they can also be sent by SMS. These messages seem to come from legitimate businesses, normally banks or other financial institutions or telecommunications providers. The scammers are generally trying to get information like your bank account numbers, passwords and credit card numbers, which they will then use to steal your money. Phishing emails often look genuine and use what look to be genuine internet addresses—in fact, they often copy an institution’s logo and message format, which is very easy to do. It is also common for phishing messages to contain links to websites that are convincing fakes of real companies’ home pages. The website that the scammer’s email links to will have an address (URL) that is similar to but not the same as a real bank’s or financial institution’s site. For example, if the genuine site is at ‘www.realbank.com.au’, the scammer may use an address like ‘www.realbank.com.au.log107.biz’ or ‘www.phoneybank.com/realbank.com.au/login’.”

The following information was extracted from the SCAMWatch site:

Warning signs

• You receive an email or SMS claiming to be from a financial institution, telecommunication or email provider. This message may seem to be from your bank, service or email provider or a business you don’t have an account with. The email contains a link that leads you to a website where you are prompted to enter your bank account details or email account details.
• The email does not address you by your proper name.
• The email might contain typing errors and grammatical mistakes.
• The email might claim that your details are needed for a security and maintenance upgrade, to ‘verify’ your account or to protect you from a fraud threat. The email might even state that you are due to receive a refund for a bill or other fee that it claims you have been charged.

Protect yourself from phishing scams

• NEVER send money or give credit card or online account details to anyone you do not know and trust.
• Do not give out your personal, credit card or online account details over the phone unless you made the call and know that the phone number came from a trusted source.
• Do not open suspicious or unsolicited emails (spam)—ignore them. You can report spam to Australian Communications and Media Authority. If you do not wish to report the message, delete it.
• Do not click on any links in a spam email or open any files attached to them.
• Never call a telephone number that you see in a spam email or SMS.
• If you want to access an internet account website, use a bookmarked link or type the address in yourself—NEVER follow a link in an email.
• Check the website address carefully. Scammers often set up fake websites with very similar addresses.
• Never enter your personal, credit card or online account information on a website if you are not certain it is genuine.
• Never send your personal, credit card or online account details through an email.

As well as following these specific tips, find out how to protect yourself from all sorts of other scams. Download our Phishing scams fact sheet for more information.

Do your homework

If you receive an email claiming to be from a bank, other financial institution, telecommunications or email provider that asks you to enter your details—delete it! A legitimate bank or financial institution will NEVER send an email like this.

If the email appears to be from your bank or financial institution and you think it might be genuine, telephone your bank or financial institution to let them know about the email and ask their advice. DO NOT call any telephone number listed in the email; instead, use a phone number that appears on your bank statement or card or in the telephone directory. Many banks and financial institutions now have specialised internet security staff that can help you.

Decide

You should NEVER give your personal or bank account details to people you don’t know and trust. Don’t be fooled by an email that looks legitimate or appears to link to a genuine website. If you think the email may be genuine, ALWAYS contact your bank to confirm an email’s legitimacy before replying. Your best defence is to delete the email straight away.

For me, this paragraph summarises everything:

“My top advice is to be mindful of any Web page that requests your Yahoo! password. The #1 way people get their passwords stolen is by typing them into lookalike “phishing” web sites, pages that pretend to be Yahoo! or another trusted Web site but actually are run by the bad guys. Scrutinise carefully any page that requests your Yahoo! password.” – Mark Risher, Director of Product Management for Mail.

For more tips and information on how to keep yourself and your computer safe online, check this post on our Yahoo!7 Answers Blog.

If you’ve reached this post and you’ve already fallen victim to a phishing scam with your Yahoo!7 Mail account, read this post to find out what to do next.

Finally, please report any suspicious emails to Yahoo!7 Customer Care via this form.

Cheers,
Tasla – Yahoo!7 Mail Team

What best way to start the new year than with a recap of all the good things that we did for Mail in 2009?  The following highlights were posted by our Program Manager Andrew, from the Global Mail team  based in Sunnyvale in the  US:

What a year it’s been for Yahoo! Mail. I can tell you that all of us on the Global Yahoo! Mail team have been working hard throughout 2009 to deliver you a more social and more productive Yahoo! Mail that lets you get the important things done quickly and easily. In short, we’re working to give you the best email experience on the Web. I think you’ll agree with me, all that hard work has paid off. We’ve delivered some pretty great things to your Yahoo! Mailbox (pun intended).

As is usual at this time of year, it’s time to take a look back and see what we’ve been able to accomplish in these short 12 months. Here are the highlights (in no particular order):

• To kick off 2009 we gave you a smarter, more social Mailbox. With the new welcome page “What’s New” in Yahoo! Mail you can now easily find the important mail from those who matter most. In addition you can now get updates from your connections. And from the Inbox you can filter your mail to see just the mail from your contacts or connections.
• We launched Yahoo! Messenger in Classic Mail. It seems like it’s been a part of the Classic Mail forever, but the ability to instantly chat with your friends and family in the classic version of Yahoo! Mail has only been around since the beginning of the year.
• We’ve added fantastic new Apps in Yahoo! Mail to let you be more productive right from your Inbox. (Of course we have to thank our Apps partners who also worked very hard to deliver you these great tools.) Apps like Edit Photos from Picnik let you easily share and edit photos right from within your Inbox. The ‘Attach Large Files’ from ZumoDrive lets you share up to 100MB files. Apps like Pingg and Evite allow you easily manage your social calendar.
• One of our goals is to help you do more with your photos in your Yahoo! Mailbox. We want to make photos an integral part of your Mail experience. Our acquisition of Xoopit will go a long way to make that a reality.
• In order to send all those photos (and other attachment types) we recently launched the ability for you to add attachments up to 25MB to a single email. That’s about 12 photos if your camera takes about 2MB photos. And to help you attach those files, we launched an enhanced attachment feature for the all-new version of Yahoo! Mail. It allows you drag and drop your attachments right into your email. Plus you can scale and rotate your photo attachments.
• We’ve also been working hard behind the scenes to improve the speed of Yahoo! Mail. In the US we have achieved more than a 16% improvement in performance over the year. And, Yahoo! Mail is the fastest Webmail in the UK (based on our tests using 3rd party tools). So, not only have we given you more tools to increase your productivity, we’ve made it even faster to get things done.
• Our friends on the Address book team recently launched the updated Yahoo! Contacts. It goes a long way to unify the Contacts experience across the Yahoo! network and fits seamlessly into the all-new Yahoo! Mail. Plus the new clean-up duplicates tool is a great way to clean up your list of contacts.
• Our ongoing efforts to reduce spam and helping you keep safe in Mail have seen our lowest level of spam in recent history. We told you back at the beginning of the year about some of what the anti-spam team has been working on in the background, and we hope you’re all seeing the continued improvement. Plus we are always committed to keeping you safer online through safety tips on this blog.
• Finally, we know that many of you are mobile with your mail. So we have to give a shout out and congratulations to the Mobile Team who just went GA with an updated Mobile mail experience. Just point your mobile browser over to m.yahoo.com/mail to have a look. I definitely give it two thumbs up, way up!

Wow! That’s a lot, and those are just the highlights! Rest assured, we are prepared to work even harder next year. We are aiming to give you a better photo sharing experience, more amazing third party Apps and an enhanced Yahoo! Calendar to name just a few.

Yep, as per our product  roadmap for this year, 2010 is  certainly going to be a busy year for the entire Yahoo! Mail team.

Cheers,

Tasla – Yahoo!7 Mail, Contacts, Calendar and Messenger

Make your own snowman and send it to all your friends and relatives

You can share it on Facebook, Twitter, Yahoo!7 Mail, Yahoo!7 Messenger or copy the link and paste it wherever you please.

Hi everyone, my name is Craig and I am the engineering manager for Yahoo! Contacts. We’ve undergone some major changes lately. Here’s a quick update on what we have been up to lately.

A major goal for Yahoo! Contacts was to unify the experience of managing your contacts across the Yahoo! network. Before we made this change, every time another Yahoo! product wanted to integrate some form of contacts management functionality, they would have to build their own version of an address book.

One of the latest-and-greatest features available now: Clean-up Duplicates Tool. With this new feature, you can reduce all of the duplicate contacts with a push of the button.

Another example from our latest release is the large improvement in performance. We know that when it comes to contact management, you want to get in, take care of the task at hand, and get back to what you were doing. We have significantly reduced the amount of code it takes to load the app, which translates to a much faster start-up time.

Also included in this release is some visual enhancements based on your feedback. For starters, we’ve added themes! Now you add your personal touch to Contacts by skinning it with color themes available in Yahoo! Mail. We also heard feedback from users on small screens like Netbooks that it was difficult to use Contacts. We have removed an one ad to give you more space for address book content – check it out.

Finally I wanted to call out one of our most important new features. There is a new option on the Tools menu, “Send Feedback.” Sending us a quick note via the Send Feedback link is a great way to let us know what we are doing right or what we are doing wrong! We are getting some great insights from this feedback already and we deeply consider your ideas, suggestions, and pain-points for future improvements to the product.

But wait -  there’s more! Now there’s a quicker and easier way to import all your contacts from different email accounts into your Yahoo!7 Contacts.  Andrew Molyneux explains how-to consolidate your contact lists:

Multiple email accounts dragging you down? Do you have too many contact lists in too many places? Following in the footsteps of Craig Wright’s post about the great new features in Yahoo! Contacts, I want to add to his list. We have made it easy for you to import, manage and consolidate your different contact lists into your Yahoo! Contacts.

A simple, easy to use form walks you through the steps of importing the various contact lists you’ve created over the years directly into your Yahoo! Contacts. You can choose to import your address books from Gmail, Hotmail, Outlook and more.

You can find the contacts import tool in the ‘Options’ menu of the new Yahoo! Mail and on the Yahoo! Contacts welcome page. Or to get started right away click this link: http://overview.mail.yahoo.com/transfercontacts

Import contact lists from multiple providers in one go, or do one at a time. After a couple more clicks you’re done. And don’t worry if you have duplicate contacts. The ‘Clean up duplicates’ tool in Yahoo! Contacts makes it easy to combine any duplicate contact entries into one.

If you’re moving to Yahoo! Mail from another provider, you can even choose to send an email alert to the contacts that you are importing. Once the import process completes, your newly imported contacts are conveniently set up as a group. To view them, just open your contacts list in Yahoo! Mail or Yahoo! Contacts. Click ‘View All Contacts’ and you’ll find them grouped by the email service.

The import contacts tool is an easy and effective way to combine your various address books into one, easily managed contact list. Just like Apps in Mail, this is another tool to help you be more productive, more social and stay better connected.

Have a great weekend, everyone!

Cheers,

Tasla – Yahoo!7 Mail and Contacts

Yahoo!7 Messenger for Windows has many more features than most of us use in a given day. Our preferences menu is chock full of useful settings that can help you customise your Yahoo!7 Messenger or make you a more efficient user.

One preference I always set when I upgrade to a new version is “Always use my fonts and colours” (Messenger > Preferences > Appearance). That means that no matter what quirky font, colour or size my friends use when they message me, it will always show up in the style I prefer (Arial, 12 for anyone who’s keeping track). I think I discovered this after my college roommate kept insisting on IMs with fluorescent green Tahoma letters in size 16.

While I like to think of myself as young, my aging eyes do betray me. I got tired of squinting at my list to find a friend so a few years ago, I changed my preferences to increase the font size of my contact list (you can also change the font). You can even have online friends show up in bold so they’re more noticeable. You’ll find this ageist setting in Preferences > Appearance, under the Messenger List section.

We’ve all dealt with random people IM’ing us. Sometimes we know them, sometimes they are spammers. To help me quickly separate the riff raff from my real friends, I changed my preference to “When I receive messages from people not on my Messenger list, show the messages in a single list” (Messenger > Preferences > Messages). That way, the messages are all listed in one window and I can quickly reply or ignore them (or mark them as spam). They appear in a window that looks similar to the one used for offline messages.

On the efficiency tip are a couple of shortcuts that may come in handy. If you’re like me and leave your Messenger window open all day long, you can save a step when it comes time to shut down at the end of the day. Under Preferences > General you’ll find a setting for “Sign out of Messenger when I close the main window”. Select that and save yourself the extra step of signing out and then closing down Messenger.

And last but not least is a shortcut you can use to update your status message more quickly. You may already know about the Windows + y shortcut, but do you know the Windows + Shift + y shortcut? That one takes you right to the waiting status message menu where you can start typing your deep thoughts and important updates. For this to work, you first have to enable it under Preferences > General; look for the checkbox that says “Enable system-wide shortcut keys to activate Messenger”.

What are some of your favourite settings, shortcuts, tips or tricks in Yahoo!7 Messenger? Leave a comment to let us know.

How do I use Stationery?

Firstly, check out this comprehensive guide that I wrote last year on how to use Stationery. Once you have the nitty gritty down, it’s really quite easy…

Select “Star Trek” from the Stationery options, as shown below:

And then just type out your email as per usual. Check out this email I sent to my Mum and Dad to get an idea of what it looks like:

Live long and prosper,
Kate – Yahoo!7 Mail Team

You will also find that Notepad and Calendar have been moved to the Applications box for your convenience.

We are truly excited about what the future holds and we can’t wait to add even more apps for you to choose from! Stay tuned for more apps to further enhance your email experience and make you even more productive within Yahoo!7 Mail!

Happy exploring,
Kate – Yahoo!7 Mail Team

Well maybe our latest IMVironment, for Yahoo!7 Messenger, will whet your appetite just a little or give you that push you were needing

Tasla and I have been having fun just clicking through the background images (see the next and previous image options above) to view all the amazing photographs of places far and near! You can also click through to Yahoo!7 Lifestyle to view some of the world’s most desirable road trips, well worth the visit!

Don’t know how to load an IMV? Well here’s how:

It’s that easy!

So what’s your most memorable road trip? Mine was from Cape Town to Port Elizabeth in South Africa, quite literally the trip of a lifetime!

Here are some photos I took along the way…

Be sure to come back and tell us about your road trip experiences!

Happy trip planning,
Kate – Yahoo!7 Messenger Team

Firstly, please try the instructions outlined here by Sabrina.

If that doesn’t do the trick, try clicking upon Options (found to the top-right of your Mail) and then select Switch to Yahoo!7 Mail Classic as shown below:

It’s that easy

Kate – Yahoo!7 Mail Team